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Knowledge base
FAQs
Your Account
4
How can I change the address on my account?
I forgot my password.
Why do I need an account?
I made an account after I ordered, but my order isn't showing up in my order history.
Your Order
14
How can I track my order with the Shop App?
How can I change the address on my order?
Can I cancel my order?
I forgot to order something. Can I add it to my order?
I clicked the wrong product variation. Can I change my order?
See all 14 articles
Shipping
9
What is your shipping policy?
Do you ship internationally?
What is Route Shipping Insurance?
Why do desk mats costs so much to ship?
How long will it take to get my order?
See all 9 articles
Payments
1
Shop Pay Installments
Groupbuys
8
What is a groupbuy?
What is the status of the groupbuy I joined?
When will extras be available?
My keycap set is missing a keycap or has a damaged cap. What do I do?
Can I get an extra of a groupbuy under the table because we are friends?
See all 8 articles
Dixie Rewards
6
What is Dixie Rewards?
How do I earn Caps?
How can I see how many Caps I have?
How do I apply a coupon code / reward?
What are VIP Tiers?
See all 6 articles
Miscellaneous
9
What do I do if an item is out of stock?
Does Omnitype have a newsletter?
What is a Vickrey Auction?
Can I have a discount code?
How do I contact Omnitype about potentially carrying my design?
See all 9 articles
About Us
2
Business Information
Our Privacy Policy
Keyboard Documentation
Bauer
1
Bauer Manual / Build Guide