Your Account 4

• How can I change the address on my account?
• I forgot my password.
• Why do I need an account?
• I made an account after I ordered, but my order isn't showing up in my order history.

Your Order 15

• Tracking your order
• How can I track my order with the Arrival App?
• How can I change the address on my order?
• Can I cancel my order?
• I forgot to order something. Can I add it to my order?

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Shipping 7

• What is your shipping policy?
• Do you ship internationally?
• What is Route Shipping Insurance?
• Why do desk mats costs so much to ship?
• How long will it take to get my order?

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Groupbuys 8

• What is a groupbuy?
• What is the status of the groupbuy I joined?
• When will extras be available?
• My keycap set is missing a keycap or has a damaged cap. What do I do?
• Can I get an extra of a groupbuy under the table, because we are friends?

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Dixie Rewards 6

• What is Dixie Rewards?
• How do I earn Caps?
• How can I see how many Caps I have?
• How do I apply a coupon code / reward?
• What are VIP Tiers?

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Miscellaneous 6

• What do I do if an item is out of stock?
• Does Dixie Mech have a newsletter?
• Can I have a discount code?
• How do I contact Dixie Mech about potentially carrying my design?
• Is Dixie Mech on social media?

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Documentation 3

• Bauer Manual / Build Guide
• Our Privacy Policy
• What is a Vickrey Auction?