Once a package has entered the possession of the postal service/company, we cannot be held responsible for any damaged goods delivered by the postal service/company. We are also not responsible for the delay or failure of delivery of items due to factors outside of our control.
Route Shipping Insurance will automatically be added to your cart in the shipping section when you are checking out on our online store. If you decide to remove this, we are not responsible for lost, stolen, or damaged package. If your order does not contain Route Shipping Insurance, you will be responsible for filing a claim with the shipping carrier in the event that it is lost, stolen, or damaged in transit. Click Here to learn more about Route Shipping Insurance.
If any address presents an error in our system, we will not ship to that address and will reach out for a new address or a correction of the address in error. Your options will be to ship to a new address or have your order refunded. We are not able to verify international addresses, so we will ship to the address included with the order.
International orders shipped USPS First Class Package International are uninsured and may not have full tracking available.
Orders that are returned to us through no fault of our own, responsibility will fall to the customer for the additional costs of shipping the package a second time. If the return was due to an error on our end, we will cover the costs of shipping it back out.
We are not responsible if a package does not arrive because the customer entered the wrong address or a misspelled the address. We will not send a replacement package or refund the order in this circumstance.