What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
Secure Your Shipment with One Click
Trusted by over 300,000 customers
Select the Route option to secure your shipment from loss, damage, or theft.
Your order is instantly backed by Route and Lloyds of London.
If you need to file a claim, one-click prefills your order info and it's instantly filed.
This optional protection is offered to you solely in order to effectuate the shipment of your package(s). Route is the named assured on the Route Policy of which your shipment will be protected on. The cost of adding your shipment to the Route Policy includes compensation paid to Safe Order Solutions, LLC (a licensed insurance agency affiliate of Route), for making this protection available.
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here