Your Order

How can I track my order with the Shop App?
If you are using an iPhone, you can automatically track all your orders from our store by downloading the Shop App. Our store is integrated with the app so...
Sun, Jan 3, 2021 at 9:53 PM
How can I change the address on my order?
We can make changes to the shipping method and/or shipping address at any time until the order ships. To make a change to your address, please email us ...
Sun, Jan 3, 2021 at 8:43 PM
Can I cancel my order?
If you need to cancel your order for any reason, email us at help@dixiemech.com before your order has been shipped. Once your order has shipped, it cann...
Sun, Jan 3, 2021 at 8:42 PM
I forgot to order something. Can I add it to my order?
We cannot edit orders that have already shipped or are over 60 days old. Groupbuy orders cannot be edited once the groupbuy window has closed and the produc...
Sun, Jan 3, 2021 at 9:57 PM
I clicked the wrong product variation. Can I change my order?
We cannot edit orders that have already shipped or are over 60 days old. Groupbuy orders cannot be edited once the groupbuy window has closed and the produc...
Sun, Jan 3, 2021 at 9:58 PM
Can I return my product?
If your product is damaged or defective, please click here. Though we hope you love your purchase, you have 14 days from the date of delivery to return ...
Sun, Jan 3, 2021 at 10:51 PM
My product arrived with damage or a defect.
If your product is damaged or defective in terms of design or manufacturing, please email us at help@dixiemech.com with your order number and photos within ...
Sun, Jan 3, 2021 at 10:45 PM
What do I do if my package was damaged, lost or stolen?
If your product is damaged as a result of shipping, lost, or stolen please refer to your Route Shipping Insurance claim email you received the same day as y...
Tue, Dec 15, 2020 at 6:06 PM
How do I pack a return?
Pack your item securely, inserting any paperwork that was included when you received your package. If you don't have the original product packaging, us...
Sun, Jan 3, 2021 at 10:49 PM
Do you accept PayPal?
Unfortunately, due to policy changes announced in September 2019, we no longer accept PayPal because the 3% transaction fee will no longer be returned to us...
Thu, Oct 8, 2020 at 11:06 PM