Your Order

Tracking your order
If you are using iPhone, you can automatically track all your orders from our store by downloading the Arrival App. Learn more here. If you are not us...
Wed, Sep 11, 2019 at 1:50 AM
How can I track my order with the Arrival App?
If you are using iPhone, you can automatically track all your orders from our store by downloading the Arrival App. Our store is integrated with the app so...
Wed, Sep 11, 2019 at 1:53 AM
How can I change the address on my order?
We can make changes to the shipping method and/or shipping address at any time until the order ships. To make a change to your address, please email us ...
Tue, Apr 21, 2020 at 11:03 PM
Can I cancel my order?
If you need to cancel your order for any reason, email us at help@dixiemech.com before your order has been shipped. Once your order has shipped, it cann...
Tue, May 5, 2020 at 11:38 AM
I forgot to order something. Can I add it to my order?
If you have decided you want to add something to your order, please open a ticket with the Help Widget at the bottom of the screen on our website, or email ...
Tue, Feb 4, 2020 at 3:14 PM
I clicked the wrong product variation. Can I change my order?
Please email us at help@dixiemech.com or reach out to us in the chat to correct your order. We will need your order number, the product you would like r...
Tue, Apr 21, 2020 at 11:06 PM
Can I return my product?
We have a no refunds policy on all items sold. All products are new and are sold “as-is”. You are responsible for doing your research before purchas...
Fri, Apr 3, 2020 at 4:46 PM
My product arrived with damage or a defect.
If your product is damaged or defective in terms of design, please email us at help@dixiemech.com with your order number and photos.  We will send you a...
Tue, Apr 21, 2020 at 11:07 PM
What do I do if my package was damaged, lost or stolen?
If your product is damaged as a result of shipping, lost, or stolen please refer to your Route Shipping Insurance claim email you received the same day as y...
Fri, May 22, 2020 at 4:01 PM
How do I pack a return?
Pack your item securely, inserting any paperwork that was included when you requested your return from our Support Chat. If you don't have the original...
Tue, Sep 10, 2019 at 1:32 PM