Your Order

Tracking your order
If you are using iPhone, you can automatically track all your orders from our store by downloading the Arrival App. Learn more here. If you are not us...
Wed, 11 Sep, 2019 at 1:50 AM
How can I track my order with the Arrival App?
If you are using iPhone, you can automatically track all your orders from our store by downloading the Arrival App. Our store is integrated with the app so...
Wed, 11 Sep, 2019 at 1:53 AM
How can I change the address on my order?
We can make changes to shipping method and shipping address at any time until an order ships. To make a change to your address, please email us at help@...
Mon, 23 Sep, 2019 at 11:41 AM
Can I cancel my order?
If you need to cancel your order for any reason, send an email to help@dixiemech.com or reach out in chat on dixiemech.com before your order has been shipped.
Tue, 10 Sep, 2019 at 11:40 PM
I forgot to order something. Can I add it to my order?
Unfortunately, we cannot adjust orders that have already been completed, and paid for. You will need to place a second order and contact us about combin...
Tue, 10 Sep, 2019 at 11:39 PM
I clicked the wrong product variation. Can I change my order?
Unfortunately, we cannot adjust orders that have already been completed, and paid for. The only way to adjust your order, will be to cancel your order a...
Tue, 10 Sep, 2019 at 11:39 PM
Can I return my product?
We have a no refunds policy on all items sold. All products are new and are sold “as-is”. You are responsible for doing your researched before purch...
Tue, 10 Sep, 2019 at 1:32 PM
My product arrived with damage or a defect.
If your product is damaged or defective in terms of design, please email us at help@dixiemech.com or reach out to our chat at dixiemech.com. We will sen...
Tue, 10 Sep, 2019 at 11:40 PM
What do I do if my package was damaged, lost or stolen?
If your product is damaged as a result of shipping, lost, or stolen please refer to your Route Shipping Insurance Claim email you received with your order c...
Tue, 10 Sep, 2019 at 3:21 PM
How do I pack a return?
Pack your item securely, inserting any paperwork that was included when you requested your return from our Support Chat. If you don't have the original...
Tue, 10 Sep, 2019 at 1:32 PM