We sell our keycaps (and corresponding deskmats) in a groupbuy process.  A groupbuy essentially means that a group of people combine their money togethe...

There are a few ways to find the status of a groupbuy you are a part of. Go to groupbuys.dixiemech.com and hover over the groupbuy you are seeking the sta...

Extras from each group-buy will be available after the groupbuy units have shipped. Make sure you know the exact day the extras will be available by bei...

If you receive a keycap set that is missing a key or has damaged keys, please email us at help@dixiemech.com with your order number and photos. We will ...

No. We have many friends. If we gave all of our friends sets, we would have no extras to sell. Asking us for preferential treatment puts us in a very u...

Unfortunately, the groupbuy window has closed and you will need to wait until the extras are stocked after the groupbuy orders ship. When will extras be ...

No, we do not allow the transfer of groupbuy spots. All orders must ship to the customer who purchased.   Anything you do with your product after you rec...

We do not combine orders on extras launches because it is a conscious choice to make separate orders in order to have a better chance to get the products.