We sell our keycaps in a groupbuy process.  A groupbuy essentially means that a group of people combine their money together, in order to make a bulk or...

There are a few ways to find the status of a groupbuy you are a part of. Go to groupbuys.dixiemech.com and hover over the groupbuy you are seeking the sta...

Extras from each group-buy will be available after the group-buy units have shipped. Make sure you know the exact day the extras will be available by be...

If you receive a keycap set that is missing a key or has damaged keys, please email us at help@dixiemech.com with your Order Number and photos. We will ...

No. We have many friends. If we gave all of our friends sets, we would have no extras to sell. Asking us for preferential treatment puts us in a very u...

Unfortunately the group buy window has closed and you will need to wait until the extras are stocked after the group buy orders ship. When will extras be...

No, we will not allow the transfer of group buy spots. All orders must ship to the customer who purchased.   Anything you do with your product after you ...