Groupbuys

What is a groupbuy?
We sell our keycaps (and corresponding deskmats) in a groupbuy process.  A groupbuy essentially means that a group of people combine their money togethe...
Tue, May 26, 2020 at 11:37 PM
What is the status of the groupbuy I joined?
There are a few ways to find the status of a groupbuy you are a part of. Go to groupbuys.dixiemech.com and hover over the groupbuy you are seeking the sta...
Tue, Apr 21, 2020 at 10:42 PM
When will extras be available?
Extras from each group-buy will be available after the groupbuy units have shipped. Make sure you know the exact day the extras will be available by bei...
Tue, Apr 21, 2020 at 10:40 PM
My keycap set is missing a keycap or has a damaged cap. What do I do?
If you receive a keycap set that is missing a key or has damaged keys, please email us at help@dixiemech.com with your order number and photos. We will ...
Tue, Apr 21, 2020 at 10:38 PM
Can I get an extra of a groupbuy under the table, because we are friends?
No. We have many friends. If we gave all of our friends sets, we would have no extras to sell. Asking us for preferential treatment puts us in a very u...
Tue, Apr 21, 2020 at 10:39 PM
I missed the group buy window. Can I still join?
Unfortunately, the groupbuy window has closed and you will need to wait until the extras are stocked after the groupbuy orders ship. When will extras be ...
Tue, Apr 21, 2020 at 10:39 PM
Can I transfer my groupbuy spot to someone else?
No, we do not allow the transfer of groupbuy spots. All orders must ship to the customer who purchased.   Anything you do with your product after you rec...
Tue, Apr 21, 2020 at 10:40 PM
I made multiple orders during an extras drop. Will you combine them?
We do not combine orders on extras launches because it is a conscious choice to make separate orders in order to have a better chance to get the products. 
Wed, May 13, 2020 at 2:32 PM