Groupbuys

What is a groupbuy?
We sell our keycaps (and corresponding deskmats) in a groupbuy process.  A groupbuy essentially means that a group of people combine their money togethe...
Sun, Jan 3, 2021 at 11:37 PM
What is the status of the groupbuy I joined?
There are a few ways to find the status of a groupbuy you are a part of. Go to groupbuys.dixiemech.com and hover over the groupbuy you are seeking the sta...
Tue, Apr 21, 2020 at 10:42 PM
When will extras be available?
Extras from each group-buy will be available after the groupbuy units have shipped. Make sure you know the exact day and time the extras will be availab...
Sun, Jan 3, 2021 at 11:41 PM
My keycap set is missing a keycap or has a damaged cap. What do I do?
If you receive a keycap set that is missing a key or has damaged keys, please email us at help@dixiemech.com with your order number and photos of everything...
Sun, Jan 3, 2021 at 11:40 PM
Can I get an extra of a groupbuy under the table because we are friends?
No. We have many friends. If we gave all of our friends sets, we would have no extras to sell. Asking us for preferential treatment puts us in a very u...
Sun, Jan 3, 2021 at 11:42 PM
I missed the group buy window. Can I still join?
Unfortunately, once the groupbuy window has closed, you will need to wait until the extras are stocked after the groupbuy orders ship. Extras cannot be rese...
Sun, Jan 3, 2021 at 11:43 PM
Can I transfer my groupbuy spot to someone else?
No, we do not allow the transfer of groupbuy spots. All orders must ship to the customer who purchased.   Anything you do with your product after you rec...
Tue, Apr 21, 2020 at 10:40 PM
When will my deskpad ship if I ordered it separately from the keyset it ran with?
Deskpad-only orders typically ship before orders containing keysets within the same groupbuy collection. Assuming there are no delays, this will still be wi...
Sun, Jan 3, 2021 at 11:49 PM