What is your shipping policy?
Once a package has entered the possession of the postal service/company, we cannot be held responsible for any damaged goods delivered by the postal service...
Sun, Jan 3, 2021 at 11:11 PM
Do you ship internationally?
Yes, we ship anywhere that DHL Express delivers. Additional shipping costs will apply and will be calculated at checkout as it is more expensive to ship int...
Sun, Jan 3, 2021 at 11:18 PM
What is Route Shipping Insurance?
What is Route? We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. R...
Mon, Jun 15, 2020 at 12:23 PM
Why do desk mats costs so much to ship?
The shipping prices displayed at checkout are the rates pulled from the different carriers and service options based on the shipping address that was input ...
Sun, Jan 3, 2021 at 11:35 PM
How long will it take to get my order?
It varies by location and carrier service. During checkout, you will have the option to select a shipping method for your order and the estimated transit ti...
Tue, Nov 24, 2020 at 4:03 PM
What shipping carriers do you use?
Available carriers and service methods will be displayed at checkout based on the shipping address that is input.
Tue, Apr 21, 2020 at 10:21 PM
Can you undervalue my order for customs?
No. All declarations will be filled out according to what was purchased. There are federal penalties for reporting unlawful export information. 13 U.S. Code...
Tue, Dec 10, 2019 at 1:31 PM
Why is international shipping so expensive?
We deactivated USPS First Class International (the cheapest international shipping option) for international orders. USPS was losing many international pack...
Sun, Jan 3, 2021 at 11:30 PM
Why did my order ship through a different carrier/method than I selected?
Typically, this occurs with USPS Priority when a large order is placed and shipping is undercharged due to the order hitting a dimensional weight threshold ...
Fri, Oct 9, 2020 at 12:15 PM